Prof. Cláudia Ribeiro de Almeida holds Pos Doctoral grade in Tourism (University of Aveiro), holds a PhD in Tourism (University of Aveiro), a MA in Total Quality Management (Universidade Politécnica da Cataluña), BSc in Marketing/Tourism (University of Algarve). Adjunt Professor at University of Algarve/ESGHT. Member of the Research Unit Centre of Spacial and Organizational Dynamics - Univ. Algarve. Research areas: Air transport, airports, residential tourism, decision making process and knowledge management.